Refund and Returns Policy

At YourSobsession, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

You may request a return under the following conditions:

  • The product must be unused, unopened, and in original packaging

  • The return request must be made within 3 days of receiving the product

  • The product must be in the same condition as delivered

⚠️ Note: Opened perfumes, used items, or damaged packaging will not be eligible for return due to hygiene and safety reasons.

Non-Returnable Items

We do not accept returns for:

  • Opened or used perfume/fragrance products

  • Products damaged by customer misuse

  • Products bought on special discount/clearance sale

  • Gift cards (if applicable)

Damaged or Wrong Product Delivery

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery with:

  • Order ID

  • Clear unboxing video (recommended)

  • Photos of the product and packaging

We will arrange a replacement or refund depending on the situation.

Refund Policy

Refunds will be processed only if:

  • The returned product passes inspection

  • The item is eligible according to our return rules

Once approved, the refund will be completed within 7-10 business days.

Refund methods may include:

  • Mobile Banking (Bkash/Nagad/Rocket)

  • Bank transfer

  • Store credit (if applicable)

Return Shipping

  • If the return is due to our mistake (wrong/damaged product), we will cover the return shipping cost.

  • If the return is due to customer change of mind, the customer will bear the shipping cost.

Order Cancellation

You can cancel your order only if it has not yet been shipped.
Once shipped, cancellation is not possible.

Contact Us

If you have any questions regarding refunds and returns, feel free to contact us:

📞 Phone: +8809697315026
📧 Email: obsessionfragrancestore@gmail.com