Terms & Conditions

Website/Store Name: YourSobsession (Obsession Fragrance Store)

Welcome to YourSobsession. By accessing our website or purchasing from our store, you agree to follow the Terms & Conditions mentioned below. Please read them carefully before placing any order.

1. General Information

YourSobsession is an online fragrance store providing perfumes and related products. These Terms & Conditions apply to all visitors, customers, and users of our services.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

2. Product Information

We try our best to ensure that all product details, descriptions, and prices are accurate. However:

  • Product images may slightly differ due to lighting or screen settings.

  • Availability may change at any time without notice.

  • We reserve the right to modify or discontinue any product without notice.

3. Pricing & Payment

All prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise.

Accepted payment methods may include:

  • Cash on Delivery (COD)

  • Mobile Banking (Bkash/Nagad/Rocket)

  • Bank Transfer (if available)

We reserve the right to change product prices at any time without prior notice.

4. Order Confirmation

After placing an order, you may receive an order confirmation through phone, email, or message.

Your order will only be processed after confirmation. If we are unable to contact you, the order may be canceled.

5. Shipping & Delivery

We aim to deliver products as quickly as possible. Delivery time may vary depending on your location.

  • Delivery delay may happen due to courier issues, weather, or unavoidable situations.

  • Delivery charges (if applicable) will be shown during checkout or informed before confirmation.

6. Return & Refund Policy

We maintain a strict hygiene and quality policy for perfumes.

Returns or refunds are applicable only if:

  • You receive a damaged product

  • You receive the wrong product

  • The product is missing from your order

To request a return/refund:

  • You must contact us within 24 hours of receiving the product.

  • Product must be unused and in original packaging.

Refunds (if approved) will be processed within 7 working days through the same payment method.

7. Cancellation Policy

Customers can cancel an order before it is shipped.
Once the order is shipped, cancellation will not be accepted.

We reserve the right to cancel any order due to:

  • Product unavailability

  • Pricing mistakes

  • Customer information issues

  • Unreachable customer

8. Customer Responsibility

Customers must provide correct information including:

  • Full name

  • Phone number

  • Correct delivery address

YourSobsession will not be responsible for delivery failure due to incorrect information.

9. Use of Website / Store Content

All content, logos, product photos, and descriptions belong to YourSobsession unless otherwise mentioned.

You are not allowed to:

  • Copy our content

  • Reuse images or text without permission

  • Use our brand name for fraud or misleading purposes

Legal action may be taken if misuse is found.

10. Privacy Policy

We respect customer privacy. Your personal information (name, phone, address, email) is collected only for order processing and delivery purposes.

We do not sell or share customer information with third parties, except courier services for delivery.

11. Limitation of Liability

YourSobsession is not responsible for:

  • Courier delays

  • Wrong address provided by customer

  • Allergic reactions due to perfume ingredients

Customers are advised to check product details carefully before ordering.

12. Contact Information

For any questions or complaints, please contact us:

📞 Phone: +8809697315026
📧 Email: obsessionfragrancestore@gmail.com